Marriott on the Falls – Niagara Falls, Canada

We went to Niagara to see the falls and saw them we did! The view from the beautiful one bedroom suite was exceptional. Picture above shows the two story room we stayed in and a nighttime view of the falls.

Since there are 6 Goodman Giants our booking was for 2 bedroom / 2 bathroom accommodations (with bedding for all). When we arrived for our reservation we were informed that what they had available was a 1 bedroom / 2 bathroom / 2 story space for our family. The initial staff member as well as the supervisor each made it very clear that this unrequested change was an upgrade from our booking and that we should be very pleased. The two stories made the usable space crammed and privacy impossible – views were amazing! The arrangement would have been ideal and luxurious if there were only the 2 founding members of the Goodman Giants staying for the two nights. We received 1/2 the rooms at all of the rate. If persistent complaining would have resolved the issues or mitigated the bill then that end would have been achieved.

Responsiveness to the lack of consideration was poor, which was explained away by judgmental employees who shared that with the Thanksgiving Holiday leadership was not onsite. We followed up by phone, email, and delivery snails to little resolution or engagement.

We rate the accommodations:

2.5 Goodmans

2.5 Goodmans

Great views: simply keep commitments Marriott, have friendly staff, and this property would have received 6 Goodmans. Staff at the property and the wrong room unresolved knocked off 3 and 1/2 happy campers.

October 8-10, 2017

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